1 Privacy Introduction
Vrindavan My Trips (“we”, “us”, “our”) operates the website vrindavanmytrips.com and provides pilgrimage tour, taxi and hotel-booking services across Mathura, Vrindavan and the wider Braj region. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and the choices and rights available to you.
By using our website, contacting us on WhatsApp or by phone, or booking a tour or taxi with us, you agree to the practices described in this Policy. If you do not agree, please do not use our services or provide us with your personal information.
2 Information We Collect
We collect information in two broad ways: information you give us directly, and information collected automatically when you browse our website.
2.1 Personal Information
When you make an enquiry, book a tour, or contact us, we may collect:
- Full name, phone number, email address and city of residence
- Travel dates, number of travellers, and preferred destinations or packages
- Pickup location, hotel preferences, and any special requirements (for example, senior citizens or accessibility needs)
- Identity documents (such as ID proof) where required for hotel check-in or certain bookings
- Payment-related details, handled through our payment gateway partners (see Section 6)
- Any message content you send us via our enquiry form, email, or WhatsApp
2.2 Automatically Collected Information
When you visit our website, certain information is collected automatically:
- IP address, browser type and version, and device/operating system information
- Pages viewed, time spent on each page, and referring website or search engine
- Approximate location, derived from IP address (city/region level, not precise GPS)
- Cookies and similar tracking technologies (see Section 3)
4 Google Analytics
We use Google Analytics to understand how visitors interact with our website — which pages are viewed, how long visitors stay, and which packages generate the most interest. Google Analytics collects data such as your IP address (which may be anonymised), device type, and browsing behaviour on our site.
This information helps us improve our tour packages, page content and overall website experience. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.
5 Google Ads
We may run advertising campaigns through Google Ads to promote our tour packages and taxi services. Google may use cookies to show you relevant ads based on your previous visits to our website (remarketing), and to measure the performance of our ad campaigns.
You can manage your ad personalisation settings directly through Google Ads Settings.
6 WhatsApp Communication
A large part of our booking and support process happens over WhatsApp. When you message us or click a “Chat on WhatsApp” button on our site, WhatsApp (owned by Meta Platforms) processes your phone number and message content in accordance with its own privacy policy.
- We use your WhatsApp conversation to respond to enquiries, share itineraries and quotations, and confirm bookings.
- We do not use your WhatsApp number for unsolicited marketing without your consent.
- Conversation history may be retained for support and record-keeping purposes, as described in Section 7.
7 Payment Information
Where a booking requires an advance payment, transactions are processed through licensed third-party payment gateways (such as Razorpay, PayU, or UPI providers). We do not store your full card number, CVV, or net-banking credentials on our own servers.
Our payment partners are independently responsible for the security of the payment information they process, in line with applicable card industry standards (PCI-DSS).
8 Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including:
- Booking records: retained for up to 7 years, to meet accounting and tax record-keeping obligations.
- Enquiry & WhatsApp messages: retained for up to 24 months, or until you request deletion.
- Website analytics data: retained as per Google Analytics’ default retention settings (up to 26 months).
You may request earlier deletion of your data at any time, subject to our legal obligation to retain certain financial records.
10 Third-Party Services
Our website may link to, or embed content from, third-party services such as Google Maps, YouTube, or social media platforms. These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of websites we do not operate.
11 GDPR Rights (For EU / EEA Visitors)
If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation:
- The right to access the personal data we hold about you
- The right to rectification of inaccurate or incomplete data
- The right to erasure (“right to be forgotten”)
- The right to restrict or object to certain processing
- The right to data portability
- The right to withdraw consent at any time
To exercise any of these rights, please contact us using the details in Section 16.
12 CCPA Rights (For California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the right to:
- Know what personal information we collect, use, and disclose
- Request deletion of your personal information
- Opt out of the “sale” of personal information (we do not sell personal information)
- Not be discriminated against for exercising your privacy rights
13 India Digital Personal Data Protection (DPDP) Act
As an India-based business, we process personal data in accordance with the Digital Personal Data Protection Act, 2023. Under the DPDP Act, you (as a “Data Principal”) have the right to:
- Obtain a summary of the personal data we hold about you and the processing activities carried out
- Request correction, completion, or erasure of your personal data
- Nominate another individual to exercise your rights in the event of death or incapacity
- Withdraw consent at any time, as easily as it was given
- File a grievance with our designated Grievance Officer, and subsequently with the Data Protection Board of India if unresolved
14 Children’s Privacy
Our services are intended for adults capable of entering into a legal contract. We do not knowingly collect personal information directly from children under 18. Where a family books a pilgrimage that includes children, the booking adult is responsible for the accuracy of any information provided on the child’s behalf.
15 Security
We use reasonable technical and organisational measures to protect your personal information, including encrypted data transmission (HTTPS), restricted internal access to customer data, and secure third-party payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
16 Contact Information
If you have any questions about this Privacy Policy, or wish to exercise any of the rights described above, please reach out to us:
Privacy & Data Enquiries
We aim to respond to all privacy-related requests within 30 days.
17 Premium FAQ
No. We never sell your personal information to third parties. We only share limited details with trusted partners, such as hotels or drivers, strictly to fulfil your booking.
Email vrindavanmytrips@gmail.com or message us on WhatsApp with a deletion request, and we will action it within 30 days, subject to legal record-keeping requirements.
Yes, our site uses essential cookies, and analytics and advertising cookies from services like Google Analytics and Google Ads, which you can control through your browser or cookie settings.
No. Card and payment details are processed directly by our licensed payment gateway partners; we do not store full card numbers on our own servers.
Yes, contact us any time with your updated details and we will correct our records promptly.
We may update this Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top of this page will always reflect the most recent revision.
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