Refund Policy

1 Introduction

This Refund Policy explains how Vrindavan My Trips (“we”, “us”, “our”) handles cancellations and refunds for tour packages, taxi bookings, and hotel reservations made through our website, by phone, or via WhatsApp.

We aim to be fair to both our travellers and our local partners (drivers, hotels, guides), who often block dates and vehicles specifically for your trip. Please read this policy alongside our Terms of Service.

2 Refund Eligibility

You are generally eligible for a refund, in whole or in part, if:

• You cancel your booking within the applicable notice period described in Section 3.
• We are unable to fulfil a confirmed booking due to a failure on our part (e.g. no vehicle or hotel room available as promised).
• A service was materially different from what was confirmed at booking, and no reasonable alternative could be arranged.

Refunds are not automatic — please follow the request process in Section 10 so we can review and action your case.

3 Cancellation Tiers

Our standard refund tiers, based on how far in advance you cancel before your travel date, are as follows:

These tiers apply to the advance amount paid at booking, unless a different policy was communicated in writing for your specific package.

4 Tour Package Refunds

For multi-day Braj Darshan, Agra combo, and extended pilgrimage packages, refunds follow the cancellation tiers in Section 3. Where a package includes pre-booked hotel stays, any hotel deposits that are non-refundable to us will be deducted from your refund, regardless of the tier reached.

5 Taxi Booking Refunds

Same-day and local taxi bookings can usually be cancelled free of charge up to 3 hours before the scheduled pickup time. Cancellations made after a driver has already been dispatched to your pickup location may incur a nominal dispatch fee, which will be communicated to you before deduction.

6 Hotel Booking Refunds

Hotel refunds depend on the individual property’s own cancellation policy, which we will share with you at the time of booking. Many of our partner hotels offer free cancellation up to 48–72 hours before check-in; some festival-season or peak-date bookings may be non-refundable once confirmed. We will always highlight non-refundable hotel bookings clearly before you pay.

7 Non-Refundable Items

The following are generally non-refundable, regardless of the cancellation tier reached:

• Government entry fees or donations already paid on your behalf at temples or monuments.
• Non-refundable hotel deposits, clearly marked as such at the time of booking.
• Any third-party tickets (train, flight, event) booked at your specific request.
• Convenience or payment gateway processing fees, where charged separately by the gateway.

8 Rescheduling Option

Instead of cancelling, you may request to reschedule your trip to a new date. One free reschedule is allowed if requested at least 48 hours before your original travel date, subject to vehicle and hotel availability on the new date. Rescheduling requests made within 48 hours will be treated as a cancellation under Section 3, followed by a fresh booking.

9 No-Show Policy

If you do not arrive at the agreed pickup point or hotel within a reasonable waiting window (typically 30 minutes, unless otherwise communicated) without prior notice, this is treated as a no-show, and no refund is due, as the vehicle, driver, and/or room have already been reserved exclusively for you.

10 How to Request a Refund

To request a cancellation or refund, please contact us using any of the following methods, quoting your booking name and travel date:

• Email us at vrindavanmytrips@gmail.com with the subject line “Refund Request”.
• Message us on WhatsApp at +91 94572 02485.
• Call our support line directly for urgent, same-day cancellations.

We will confirm receipt of your request within 24 hours and let you know the applicable refund amount before processing it.

11 Refund Timeline

Once a refund is approved, we process it within 7–10 business days to your original payment method (UPI, bank transfer, or card, as applicable). Your bank or card issuer may take a few additional days to reflect the credit, depending on their own processing times.

12 Cancellation by Us

In rare cases, we may need to cancel or modify a confirmed booking due to vehicle breakdown, hotel overbooking by the partner property, or other operational issues on our end. In such cases, we will:

• Notify you as early as possible, and offer a comparable or upgraded alternative wherever available.
• If no suitable alternative can be arranged, issue a full refund of the amount paid for the affected portion of your booking.

13 Force Majeure Refunds

Where a trip cannot proceed due to circumstances beyond our reasonable control — natural disasters, extreme weather, government restrictions, curfews, or public health emergencies — we will work with you in good faith to reschedule your trip or issue a credit note valid for future travel. A cash refund will be issued only where our third-party partners (hotels, transport operators) are able to refund the corresponding amount to us.

14 Disputes & Chargebacks

If you believe a refund has been calculated incorrectly, please contact us first so we can review your case — most concerns are resolved quickly this way. We ask that you avoid raising a bank chargeback before reaching out to us, as this can delay resolution and may affect our ability to process a direct refund in the meantime.

15 Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services or partner terms. The “Last Updated” date at the top of this page will always reflect the most recent revision. The policy in effect at the time of your booking will apply to that booking.

16 Contact Information

For any cancellation or refund request, please reach out to us:

17 Premium FAQ