Terms of Service

1 Introduction

These Terms of Service (“Terms”) govern your use of the website vrindavanmytrips.com and all tour, taxi and hotel-booking services offered by Vrindavan My Trips (“we”, “us”, “our”). They apply whether you book through our website, over the phone, or via WhatsApp.

Please read these Terms carefully before booking. By making a booking, sending a payment, or otherwise using our services, you agree to be bound by these Terms in full.

2 Acceptance of Terms

By accessing our website or confirming a booking with us — in writing, verbally, over WhatsApp, or through an advance payment — you confirm that:

• You are at least 18 years of age, or booking under the supervision of a parent or guardian.
• You have the legal authority to accept these Terms on behalf of yourself and any co-travellers included in your booking.
• All information you provide to us is accurate, current and complete.

If you do not agree with any part of these Terms, please do not proceed with a booking.

3 Services Offered

Vrindavan My Trips arranges pilgrimage tour packages, private taxi services, and hotel booking assistance across Mathura, Vrindavan, Govardhan, Barsana, Nandgaon, Gokul, Agra, Ayodhya and other destinations. We act as a facilitator between you and our network of drivers, hotels, and other local service providers.

Package inclusions (vehicle type, hotel category, meals, sightseeing) are as described at the time of booking confirmation. Minor itinerary adjustments may be made for safety, weather, or local temple closures, with reasonable prior notice where possible.

4 Booking & Reservation Process

A booking is considered confirmed only once we have acknowledged your request and received the applicable advance payment, if any. Bookings made verbally or via WhatsApp carry the same weight as bookings made through our website form.

• Please double-check travel dates, number of travellers, and pickup details before confirming.
• We recommend booking at least 2–3 days in advance during regular season, and 1–2 weeks ahead during festivals such as Holi and Janmashtami.
• Group bookings (9+ travellers) may require additional lead time for vehicle and hotel availability.

5 Payment Terms

Depending on the package, we may require a partial advance payment to confirm your booking, with the balance payable on the day of travel or check-in. Accepted payment methods include UPI, bank transfer, and select card/net-banking options through our payment gateway partners.

All prices are quoted in Indian Rupees (INR) and are subject to change until a booking is confirmed with payment.

6 Cancellation & Refund Policy

We understand travel plans can change. Our standard cancellation policy is as follows, unless a different policy was communicated in writing at the time of booking:

• 72+ hours before travel: full refund, minus any non-refundable third-party charges (e.g. pre-booked hotel deposits).
• 24–72 hours before travel: 50% refund of the amount paid.
• Less than 24 hours / no-show: no refund, as the vehicle and driver have already been arranged for you.

Refunds, where applicable, are processed to the original payment method within 7–10 business days. Cancellations must be communicated to us in writing, by email, or via WhatsApp, for our records.

7 Traveler Responsibilities

To help your trip go smoothly, travellers are expected to:

• Arrive at the agreed pickup point on time, as delays may affect the day’s itinerary for the whole group.
• Carry valid government-issued ID, required for hotel check-in and at certain temple entry points.
• Respect local customs, temple dress codes, and photography restrictions at religious sites.
• Disclose any medical conditions, mobility needs, or dietary requirements in advance, so we can plan accordingly.
• Take reasonable care of the vehicle and any hotel property provided during the trip; damage caused by negligence may be chargeable.

8 Taxi & Transport Terms

Vehicles are provided on a point-to-point or full-day basis as agreed at booking. Unless otherwise stated, fares include driver allowance, fuel, tolls and parking within the agreed itinerary; charges for additional stops or extended hours outside the agreed plan may apply and will be communicated before they are incurred.

• Drivers reserve the right to decline further travel if continuing would compromise passenger safety (e.g. severe weather, mechanical issues).
• Smoking, alcohol consumption, and carrying prohibited items in the vehicle are not permitted.
• Any lost items left in a vehicle should be reported to us immediately; we will make reasonable efforts to help recover them, but cannot guarantee retrieval.

9 Hotel Booking Terms

Hotel bookings are made through our network of verified partner properties. Room categories (Budget, Deluxe, Premium) are indicative of a class of hotel; specific room numbers, floor, or exact view are subject to hotel availability at check-in.

Check-in and check-out times, ID requirements, and any additional hotel-specific policies (such as extra-bed charges) are governed by the individual property’s own house rules, in addition to these Terms.

10 Liability & Disclaimers

Vrindavan My Trips acts as a facilitator connecting you with independent transport operators, hotels, and local guides. While we carefully vet our partners, we are not the direct provider of lodging, transport, or venue services, and our liability is limited as follows:

• We are not liable for delays, losses, or inconvenience caused by circumstances outside our reasonable control (traffic, weather, temple closures, third-party negligence).
• Our total liability for any claim arising from a booking is limited to the amount paid by you for that specific booking.
• We are not responsible for personal injury, loss of belongings, or medical emergencies during the trip, though we will assist in coordinating help wherever possible.

Nothing in these Terms excludes liability that cannot be excluded under applicable Indian law.

11 Force Majeure

We are not responsible for failure to perform any obligation due to events beyond our reasonable control, including natural disasters, extreme weather, government restrictions, curfews, strikes, riots, epidemics, or other acts of God. In such cases, we will work with you in good faith to reschedule your trip or issue a credit note wherever a cash refund is not feasible from our third-party partners.

12 Intellectual Property

All content on this website — including text, images, logos, itineraries, and design — is the property of Vrindavan My Trips or its licensors, and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content for commercial purposes without our prior written consent.

13 User Conduct

When using our website or communicating with our team, you agree not to:

• Provide false or misleading booking information.
• Use our website or WhatsApp channel to send spam, abusive, or unlawful content.
• Attempt to interfere with the security or normal functioning of our website.
• Misrepresent your identity or impersonate another person when booking.

We reserve the right to refuse service or cancel a booking where these Terms are violated.

14 Third-Party Links

Our website may contain links to third-party sites (such as Google Maps or payment gateways) for your convenience. We do not control and are not responsible for the content, policies, or practices of these third-party sites. Use of any linked site is at your own discretion and risk.

15 Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts at Mathura, Uttar Pradesh, India.

16 Changes to Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The “Last Updated” date at the top of this page will always reflect the most recent revision. Continued use of our services after an update constitutes acceptance of the revised Terms.

17 Contact Information

If you have any questions about these Terms of Service, please reach out to us:

18 Premium FAQ